What We Collect and Why It Matters
We collect the data you give us when you register — your name, contact details and account credentials. When you make a deposit or withdrawal through bKash, Nagad or Rocket, we log the transaction reference and wallet identifier associated with that payment. This is required to
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verify your account balance, process cashouts and prevent unauthorised access to your wallet. We also collect device and session data automatically: your IP address, browser type, screen resolution and the pages you visit inside the lobby. This technical data helps us detect suspicious login attempts and
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keep your account secure. If you contact our support team, the content of that conversation is stored so we can follow up accurately. We do not collect payment PINs or full wallet credentials — those remain entirely within bKash, Nagad or Rocket's own systems. Data collected
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through our platform is used only for account management, payment processing, fraud prevention and regulatory obligations where they apply. Availability of our services and the scope of data obligations depend on your local law and eligible region.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.